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Support your website

What's the weather like on your site?

Storms happen. Pick the one you're having and we'll tell you, in plain English, what we'd do about it.

Tell us what's going on

We'll be in touch within 3-5 working days, sooner if it's urgent. If we need to know more, we'll ask, then explain what we'd do and send a clear quote.

What's it about?
Did we build it?

Hosting

A good home for your site.

We host the sites we build and plenty we didn't. Every site needs something different, so hosting is quoted per site, never squeezed into a package.

  • Proper hostingMicrosoft Azure, set up for speed rather than squeezed onto a shared box.
  • Padlock on, alwaysSSL certificates installed and renewed before they lapse.
  • BackupsRegular copies kept safe, so a bad day is never a disaster.
  • Updates handledSoftware and plugins kept current, tested before they go live.
  • Someone watchingWe hear about problems before your customers do.
  • A real personEmail us and one of us answers. No ticket numbers, no call centre.

Built by us? Moving in is easy, we already know it inside out. Built elsewhere? We'll need access or the source code first, then we'll take it from there.

How a quote works

  1. Tell us

    A short form. What you need, roughly when.

  2. Talk it through

    We read everything ourselves, and often get in touch to talk your ideas through.

  3. Quote and agreement

    An itemised quote and our project agreement, by email. Reply to accept and we're away.

  4. We deliver

    Updates as we go, and you approve the finished work before it goes live.

No fixed price lists for bespoke work, because no two sites are the same. As a guide, we typically work out at around £50 an hour. Read the project agreement

Whatever your site runs on.

Traditional or headless, old or new. These are the usual suspects, and if yours isn't here, ask anyway. We've probably met it.

CMS
UmbracoWordPressKenticoDrupalSitecore
Ecommerce
ShopifyWooCommerceMagento
Frameworks
NuxtVueNext.jsReact.NETPHPNode.js

From the Almanac

Helpful reading